Work Experience
Property Operations Intern
Hilton Newark Airport | Newark, New Jersey
June 2019 – Aug 2019
During this 10-week internship, I gained valuable knowledge about the hospitality industry and with my focus in the front desk department, I further developed my customer service abilities.
-
Gained proficiency in Hilton’s Property management system, OnQ
-
Ensured a high level of product knowledge of the hotel, including, but not limited to, directions to the airport, NYC, and surrounding areas, hotel services, local recommendations for restaurants and things to do
-
Checked in and out guests in a high volume, fast-paced environment ensuring requests were met and billing was accurate
Marketing Associate
Aspen Heights Partners | Ames, Iowa
May 2018 – December 2018
Delivered a world-class customer experience to clients through marketing outreach, advertising, leasing, resident outreach, administrative duties, and resident loyalty events.
-
Ran our Instagram account by posting pictures that portrayed Aspen’s brand
-
Led tours with potential residents to gain more interest in Aspen
-
Successfully planned a resident event themed "Pimp your Prosecco"
Housekeeping Intern
Aspen Heights Partners | Ames, Iowa
May 2018 – December 2018
Worked with the head housekeeper to maintain a clean quality standard of 100+ cabins. Assisted with training, supervising and scheduling of the housekeepers.
-
Mastered room inspections based on brand standard 

-
Trained over 15 employees in cleaning procedures and expectations 

-
Helped the housekeeping director supervise a staff of 15-20 employees
Education
2016 - 2020
Iowa State University
I am currently a student at ISU. I will be graduating in May of 2020 with my degree in Hospitality Management!
2019
American College of Greece
I studied abroad at the American College of Greece in Athens, Greece! I was there during the Spring semester of my Junior year. I learned a lot about the hospitality industry through my classes along with the Greek culture and customs!
Certifications
National Restaurant Association November 2018
Managefirst Cost Control Certification
ServSafe April 2018
Food Protection Manager Certification
National Restaurant Association November 2016
ManageFirst Program, Hospitality, and Restaurant Management
